Important Information
Policies
To help make your stay at The Star Grand Hotel and Residences Sydney in Sydney as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Policies designed to support a high-volume luxury stay.
The Star Grand Hotel and Residences Sydney follows structured policies that reflect its scale and steady guest flow. The approach keeps arrivals organized and ensures a consistent experience throughout the stay.
- Check-In and Check-Out
Check-in typically begins from 3:00 PM, with check-out around 11:00 AM.
- Identification and Deposit
Guests must present valid identification and a credit card. A security deposit is usually required.
- Children and Extra Beds
Children are allowed, with additional bedding options available upon request.
- Smoking Policy
Smoking is not permitted in rooms or indoor areas.
- Cancellation Policy
Cancellation terms vary depending on booking type, with both flexible and non-refundable options.